**Shoes returned using the shoebox as a shipping container are not permitted AND YOU WILL BE REQUIRED TO PAY SHIPPING BACK TO YOU.**
The Exceptions: Items in the "Clearance" section, anything discounted, scarves, belts, socks, hair accessories, earrings and undergarments (bandeaus, bralettes, camis, etc) are final and cannot be returned. The shoe box MUST BE returned in a mailing box or wrapped in paper.If any of the return items are found in the above conditions, we will return the item to you and you are required to pay the shipping. When returning shoes, please DO NOT return with tape & shipping labels stuck to the actual shoe box. This means items must be unworn, unwashed, odor & pet hair free, must not have deodorant, make up, have tags on or food stains in order to be eligible for store credit. We are not responsible for lost packages when shipping back a return.Īll items must be returned in NEW condition. Please be sure to use a tracking service when shipping back a return. Returns sent in that do NOT meet the above criteria are subject to a 35% restocking fee OR subject to invoicing you to be shipped back to you. CLEARANCE & BLACK FRIDAY ITEMS - ALL SALES FINAL. Items discounted 30% or more will not be accepted as returns. Original shipping fees are non-refundable & return shipping is the responsibility of the customer. If taxes apply, you will be charged for taxes and shipping.
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It will create a code for you to copy and paste and enter in the "Gift Card of Discount Code" Box at checkout before purchase. You will need to click the credit that is highlighted, and enter the amount of credit you want to apply to your cart. TO USE YOUR STORE CREDIT: Once your account is active, when you log in, you will see your store credit highlighted in green. Please use a tracking service when shipping back a return. Be sure to plan 5-10 days for transit time.
Time Frame: Items must be received back to our warehouse no later than 30 days from the date you received your order. Credit is valid for 5 years from issue date. Refund Type: Store credit will be issued to the customer account The credit will be applied and will only show if your account is activated. PLEASE be sure to have an account created on our site to make the credit process quick and easy! Please click here to create one: and be sure to activate your account. If you do not include one of these with your return, it will delay the process. Name, E-Mail, Order Number, Item(s) Description, Reason for Return. If you no longer have your packing slip, please include a note with the following information: When returning an item with your packing slip, please mark the items you're returning and include the reason for return. Please include your packing slip with your return.
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PLEASE CLICK HERE TO DOWNLOAD RETURN FORM
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